Tours that touchYour 14-day cancellation right
You normally have 14 days from buying an audio tour online to cancel for a full refund. At checkout, we ask you to agree to immediate access and acknowledge that your cancellation right ends once you start listening. This includes starting to stream or download the recordings after agreeing at checkout. If you have not started, you can still cancel within those 14 days.
Faulty or not-as-described audio
If recordings or access are faulty, missing or materially different from the description, tell us what happened. We will investigate and provide the remedy required by UK consumer law, which may include a repair, replacement or refund as appropriate. Starting the tour does not remove your statutory rights if the digital content is faulty or not as described.
How to ask for a refund
Email tangibletourswilts@gmail.com with your order reference and a short explanation. Your reference is in your receipt email. Please do not send your card details.
When your refund arrives
For a cancellation under the 14-day rule, we refund you without undue delay and within 14 days of being told you wish to cancel. Refunds go back to the original card; your bank may take a few working days to show the money. We will confirm when the refund has been sent. Once your tour purchase is refunded, access to that tour is switched off.
Guided bookings
For guided bookings, please refer to the cancellation terms in our terms and the terms supplied with your booking. If you are unsure which terms apply, email us with your booking reference.
Read our purchase terms or contact us.