Your data rights
See, correct, export or delete your information.
You control the personal information we hold. Tell us what you need and we will reply within one calendar month.
How the process works
- 1 · You send the request
Use the form below, or write to us from the email address on your booking.
- 2 · We check it is you
We match your email or booking reference to our records. We may ask one confirming question — never a copy of your ID.
- 3 · We act on it
We reply within one calendar month. Complex requests may take up to two further months, and we will tell you if so.
- 4 · You hear the outcome
You receive your copy, confirmation of the correction or deletion, or a clear explanation if we must keep something.
There is no charge. Signed-in guests can download their own records instantly from the guest portal.
Signed waivers, rider safety declarations and incident records may be retained for as long as our insurer and UK law require, even after a deletion request. We will tell you exactly what is kept and why.
Full detail is in our privacy and data protection notice. If you are unhappy with our response you can complain to the Information Commissioner's Office.